Question 1

What kind of facility is Wis-Wis?

Accepted Answer

A rental office and workspace in Hondori, Naka-ku, Hiroshima—for registration, daily work, meetings, and events, with private offices, coworking, web meeting booths, and meeting rooms.

Question 2

Who is Wis-Wis suited for?

Accepted Answer

It suits people preparing to start a business, freelancers, professional practices, companies considering a branch office, and those looking for meeting rooms or seminar venues.

Question 3

Can I register a company and use meeting rooms at the same facility?

Accepted Answer

Yes. Selected plans support company registration, and you can also use meeting rooms and workspaces within the same facility.

Question 4

Can I use Wis-Wis as an event or seminar venue in Hondori?

Accepted Answer

Yes. The 5F event space supports meetings, training, seminars, and presentations for up to 80 people.

Question 5

Can I register my company address here?

Accepted Answer

Yes, you can. Company registration is available with a rental office plan, and you can use the Hondori address on key business materials.

Question 6

Can this be my primary business address?

Accepted Answer

Yes, it can. Many members use Wis-Wis as their main operating base in central Hiroshima.

Question 7

Is screening required?

Accepted Answer

Yes, it is. We conduct screening before contract signing to maintain a secure and professional environment.

Question 8

How long is the contract period?

Accepted Answer

From one month minimum. This allows flexible setup from short-term transitions to long-term operation.

Question 9

What is the cancellation policy?

Accepted Answer

Please notify us at least one month before move-out. Full terms are clearly stated in the contract.

Question 10

Can I receive mail and packages?

Accepted Answer

For plans with address use, we can hold mail that meets our rules (documents only; no COD or certified content; one-month retention, etc.). See the Mail handling guide. Parcels and goods may differ by contract.

Question 11

Is there receptionist or operational support?

Accepted Answer

Yes, there is. Staff support during desk hours (guide: weekdays 9:00–18:00), including pre-contract guidance.

Question 12

Where can I learn about the virtual office and fees?

Accepted Answer

Start with the Virtual Office page and the Virtual Office section on Pricing. We explain contract-specific terms when you inquire.

Question 13

What are the rules for mail receiving or forwarding?

Accepted Answer

We mainly handle document mail. COD and content-certified mail are not accepted. Full rules, retention, and required documents are on the Mail handling guide page.

Question 14

What are the facility hours?

Accepted Answer

Usable hours depend on your plan. Coworking (drop-in, etc.) is generally weekdays 9:00–18:00; monthly booths and rental offices follow Pricing and your contract.

Question 15

Do I need a reservation for drop-in use?

Accepted Answer

Not always. Walk-ins may be accepted, but advance booking is recommended for certainty.

Question 16

Are coworking seats assigned?

Accepted Answer

No. There are no dedicated desks in the coworking area—choose any available seat when you arrive.

Question 17

Can I bring guests?

Accepted Answer

Yes, you can. Guest meetings are supported, mainly via meeting room use, to protect shared workspace productivity.

Question 18

Are there usage restrictions?

Accepted Answer

Yes, there are. Excessive noise, strong odors, and long occupation of shared areas are restricted.

Question 19

Is it suitable for long work sessions?

Accepted Answer

Yes, it is. Power, stable connectivity, and multiple room types support full-day business operation.

Question 20

How quiet and private is the workspace?

Accepted Answer

A calm work environment is maintained. For sensitive conversations, we recommend booths or meeting rooms.

Question 21

How do I reserve a meeting room?

Accepted Answer

Members can book through the reservation system. Guests can book by inquiry form or phone.

Question 22

How many people can use a private booth?

Accepted Answer

About 1–2 people. Partitioned booths in the coworking area are for focused solo work. For longer online meetings, use the Web Meeting Room.

Question 23

Are meeting room tools available?

Accepted Answer

Speakers and microphones are available, along with a projector for wall projection. HDMI connectivity is supported.

Question 24

How should I choose between booths and meeting rooms?

Accepted Answer

Choose by purpose. Use booths for 1-2 person focus work, and meeting rooms for multi-person discussions.

Question 25

What internet speed is available?

Accepted Answer

High-speed internet is available. It supports cloud work, video meetings, and file transfer in daily business use.

Question 26

Are power outlets available at each seat?

Accepted Answer

Yes, they are. Power access is available across work areas for laptops and devices.

Question 27

Are food and drinks allowed?

Accepted Answer

Drinks are generally allowed. Food rules vary by area to keep the workspace comfortable and professional.

Question 28

Are there nearby amenities?

Accepted Answer

Yes, there are. Convenience stores, cafes, restaurants, and banks are all within walking distance in Hondori.

Question 29

What security measures are in place?

Accepted Answer

Access and operational security measures are in place. They are designed to keep the environment safe and business-ready.

Question 30

Is access controlled?

Accepted Answer

Yes, it is. Entry and exit are managed by member status to reduce unauthorized access.

Question 31

Are cameras or monitoring in place?

Accepted Answer

Yes, they are. Monitoring is used in common areas as needed for safety and incident prevention.

Question 32

Can I upgrade or downgrade my plan?

Accepted Answer

Yes, you can. Changes are available based on vacancy and contract terms.

Question 33

What if I want to move rooms later?

Accepted Answer

Room moves can be discussed based on availability. This helps you keep the same business base as your team evolves.

Question 34

Are there hidden fees?

Accepted Answer

No, there are not. Monthly fees, initial costs, and optional fees are disclosed before contract signing.

Question 35

What payment methods are accepted?

Accepted Answer

On-site payment (cash, QR code, transit IC), bank transfer, direct debit, and recurring credit card billing may be available. Options depend on your plan—we explain them clearly at contract time.

Question 36

Can I schedule a tour?

Accepted Answer

Yes, you can. Free tours are available by reservation and tailored to your intended business use.

Question 37

When can I visit?

Accepted Answer

Tours are by appointment and scheduled around staff desk hours (guide: weekdays 9:00–18:00). We may not be able to host on Sundays or public holidays—share several options to confirm smoothly.

Question 38

What is the process from inquiry to move-in?

Accepted Answer

The process is clear: inquiry, tour, condition check, screening, and contract. This helps you launch operations smoothly.

Question 39

Is there an initial fee?

Accepted Answer

Yes, there is, depending on plan. A full fee breakdown is provided in advance for clear decision-making.

FAQ

Overview

Rental Office

Virtual Office

Coworking & Seats

Meeting Rooms & Booths

Facilities & Environment

Security

Contracts & Billing

Visits & Onboarding